How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping or extra fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
The only exception to this is that in a few cases, the customs in your country may (or may not) levy a small custom duty on your order, in that case, you will be responsible to pay that duty fee. Generally speaking this (if it happens) the post will pay it on customs clearance and ask you to pay them back on delivery.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at contact[at]cooltech.life
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us